Terms and conditions

E-Store General Terms and Conditions

I. Subject

Art. 1. The present General Terms and Conditions, hereinafter referred to as the “General Terms and Conditions“are intended to regulate the relations between NATURAL GARDEN LTD, hereinafter referred to as the “Provider“ , the owner of the electronic store: https://naturalgarden.info/, hereinafter referred to as the “E-store“ , and each of the users/customers of the E-store, hereinafter referred to as “User/s“ .

II. Provider’s data

Art. 2. Information about the Provider:
1. Name: NATURAL GARDEN LTD, UIC 201724567
2. Head office and registered office address: v. Kalecekovet Tzar Simeon 2 str. (Farmyard)
3. Address to exercise the activity v. Kalecekovet Tzar Simeon 2 str., Plovdiv, Bulgaria
4. Correspondence address: v. Kalecekovet Tzar Simeon 2 str., Plovdiv, Bulgaria, tel.: ………………, email: info@revivecosmetics.eu
5. Entry into public registers: Commercial Register at the Registry Agency at the Ministry of Justice of the Republic of Bulgaria.
6. Supervisory bodies:
(a) Commission for Personal Data Protection of the Republic of Bulgaria, address: Sofia, Postal code 1592, 2 “Prof. Tsvetan Lazarov” Blvd., tel.: 02/915 35 18, fax: 02/915 35 25, Email: kzld@cpdp.bg, website: www.cpdp.bg
(b) Commission for Consumer Protection, address: 1000 Sofia, 4A “Slaveykov” Sq., floors 3, 4, and 6, tel.: 02/ 980 25 24, fax: 02/ 988 42 18, hotline: 0700 111 22, website: www.kzp.bg
(c) Commission for Protection of Competition, address: Sofia, Postal code 1000, 18 “Vitosha“ Blvd., tel.: 02/ 935 62 22, fax: 02/ 980 73 15, email: cpcadmin@cpc.bg, website: www.cpc.bg
7. Registration according to the Value Added Tax Act No. BG 201724567

III. General provisions

Art. 3. This E-store operates according to the rules stipulated in the General Terms and Conditions.
Art. 4. The Provider shall not guarantee the continuous operation of the E-store, as it shall also not guarantee the lack of any errors in it.
Art. 5. The Provider reserves its right to suspend the access to a part of or to the entire E-store, without the consent of the User, for an unlimited period of time, either planned or incidentally, without bearing liability for any damages eventually incurred by the User as a result of such suspension.
Art. 6. The Provider reserves its right to change, without prior notice, the structure and/or content of the E-store.

IV. E-store features and use

Art. 7. The main characteristics of the services rendered to the Users by the Provider through the E-store, hereinafter referred to as the “Services”, shall be as follows:
(1) The Provider shall provide an opportunity to browse and share the content published on the E-store. The Provider shall present information on itself, its team, on the services rendered by it, on current offers, information articles, contacts, presentation of its customers and partners, etc.
(2) The Provider shall give the opportunity to generate a phone call via function buttons in the E-store.
(3)The Provider shall give the opportunity to generate electronic inquiries and orders via email through function inquiry forms within the E-store. The User should fill in the fields specified by the Provider and select the Submit button. Upon using this service, the Users should also keep in mind and should be deemed informed after accepting the present General Terms and Conditions that the use of this service does not automatically result in the conclusion of a contract between the respective User and the Provider, i.e. sending an inquiry via email shall not create an obligation for the Provider to provide a particular service and shall not put the Provider and the User under conditions of a contractual relationship. It should be deemed that the respective User sending an inquiry to the Provider via email has entered into a contract with the Provider for the implementation of the given service only after receiving a confirmation in this regard from the Provider.
The Provider shall not guarantee its ability to respond and the term for providing such response.
(4) The Provider shall give an opportunity to generate electronic inquiries via email client used by the User, via functional references from the E-store. For this purpose, the User should select a specific functional reference from the E-store (a spot showing the Provider’s email address with the option to “click” on it) and the device used by him/her to open a new browser to write a message from an email client embedded in the device.
The Provider shall not provide any guarantee as regards its ability to respond and the term for response.
(5) The Provider shall give an opportunity for linking the User to the Provider’s business profiles in social media, profiles and websites of its partners, customers, etc. The Provider shall provide this opportunity to facilitate users, without bearing any responsibility for the content of the profiles and websites enabled for forwarding and not owned and/or operated by the Provider. The present General Terms and Conditions shall not be applicable for profiles and websites enabled for forwarding, unless explicitly specified otherwise.
(6) The Provider shall give an opportunity to use a dynamic Google map integrated with the E-store. This service shall be used in compliance with the applicable Terms of Use of Google Maps and Google Earth available at https://www.google.com/intl/bg_bg/help/terms_maps.html .
(7) The Provider shall give the opportunity to search for text content within the E-store. In order to use this function, the User should type the searched word/s in the search field and to select the search icon or the Enter/Go keyboard key. The E-store shall display a list of results with pages/products, which are located on the E-store and contain the word/s searched by the User.
(8) The Provider shall give the User the opportunity to post his/her content, comment, feedback, opinion, assessment. By placing these in the respective designated sections, the User shall give the Provider his/her consent to use, publish, distribute the posted content free of charge.
The User’s content, comment, review, opinion, assessment shall be published on the E-store upon the Provider’s approval.
Art. 8. Through the E-store Users shall have the opportunity to enter into contracts of sale and purchase of the goods offered within the E-store.
Art. 9. (1) By accepting the General Terms and Conditions, the User and the Provider agree that all statements between them as regards the conclusion and implementation of a contract of sale and purchase of goods offered within the E-store may take place electronically and by means of electronic statements by virtue of the Electronic Document and Electronic Signature Act and Art. 11 of the Electronic Commerce Act.
(2) If Users use the E-store with registration and have entered their respective username and password, it is assumed that the Users’ electronic statements are made by the persons specified in the data provided by the respective User upon his/her registration for the E-store.
Art. 10. (1) Users may browse the E-store freely, without the need for registration.
(2) In order to use the E-store with registration, the User should have registered and entered a username and password for remote access.
(3) The username is take from the email address for registration, and the password for access to the E-store is set by the User via electronic registration in the E-store. All fields mandatory upon registration are marked with an asterisk.
(4) Upon registration, the User undertakes to provide true, complete and current data. In case of any change, the User should duly update the data given in his/her registration.
(5) By entering your registration data and clicking the “Create an account?” or “Register”, the User expressly and unequivocally declares that he/she is acquainted with the present General Terms and Conditions, that he/she agrees to their content and undertakes to comply unconditionally with them.
(6) The User may register in the E-store upon completing the order on page Proceed to checkout by selecting the option “Register” and filling in a password of his/her choice or via the My Account page in the Registration column by filling in the email address and password of his/her choice and selecting the Register button.
(7) Upon successful completion of the registration, the User shall receive a notification message to the email address specified when registering, thus certifying the registration and activation of the profile.
Art. 11. The E-store contains the main characteristics of the goods offered.
Art. 12. (1)The price of each commodity indicated in the E-store is the final price of the respective product, inclusive of all taxes and fees, and is valid only as of the moment of its publication.
After logging into his/her E-store account the User may see personalized prices in case of any such set for his/her account by the Provider.
(2) The product price does not include the cost of delivery.

V. Technical steps for concluding a contract of sale and purchase through the E-store

Art. 13. (1) Users use the E-store to enter into contracts of sale and purchase of the goods offered within the E-store.
(2) The contract is concluded in English language.
(3) The User is a party under the contract with the Provider according to the data provided when registering and contained in the User’s personal profile.
(4) The E-store includes technical means for detecting and correcting errors made upon entering information before making the statement for conclusion of the contract of sale and purchase.
In case any of the mandatory fields is not filled in, the E-store shall not allow completion of the order and shall direct the User to the mandatory fields to be filled in correctly.
(5) The contract of sale and purchase of goods shall be deemed concluded as of the moment of the Provider’s confirmation of the User’s order.
(6) The User may place an order by:
– contacting the Provider via telephone, email, inquiry form through the E-store, via quick order form through the product page.
– ordering through the E-store system.
(7) Upon making an order through the system, the User should select a Product/s via the “Add to cart” button for each product;
(8) After selecting the desired product/s the User should go to the Cart page, where he/she should review his/her choice and, if necessary, make corrections, and then select the “Proceed to checkout” button;
(9) The User should fill in current and correct data for the purpose of making an order, invoicing and delivery on the Checkout page: Name, Surname, Phone, Email, Country, City/ Region, State, Town, City, Street address, Postcode / ZIP.
– Users having an account in the E-store should confirm the accuracy of the data set in their account and appear when making an order.
– The User should enter a Promo code in the fields designated for this purpose in case he/she has such and wishes to use it and selects the Apply button. The User should be informed in advance about the terms and conditions, and the restrictions as regards the use of his/her Promo Code.
– The User should choose a method of delivery / collection of his/her products and he/she should make a choice out of the options provided / should fill in the mandatory fields;
– The delivery price is added as follows:
Delivery is free for Users having a Promo Code that entitles them to a free delivery, if during the process of making an order they have entered it correctly inti the system and use it in accordance with the terms and conditions, and restrictions specified in advance for using the Promo Code owned by him/her.
Delivery on the territory of the city/town of ……… is free for the User / is determined as follows:
Delivery for orders at a total value of more than BGN ……… is free for the User.
– The User should select a method of payment of the order:
Cash on delivery – upon delivery of the goods ordered, the User pays the full amount due to a representative of a courier company or to a representative of the Provider.
Via bank transfer – the User should pay the full amount due via bank transfer to the bank account specified upon completing the order.
Via PayPal – the User is redirected to the PayPal Inc. system, where he/she pays the full amount due.
– The User shall see the total amount and all additional fees payable by him/her upon completion and confirmation of the order.
– The User should complete the order by selecting the Place order button;
– If the Recipient fails to complete correctly all required fields, the order cannot be completed.
The recipient should fill in correctly all required fields and then once again select the Place order button.
(10) The recipient shall be redirected to a page certifying the correctly completed order.
(11) The recipient shall receive an email message for a successfully completed order to the email address given by him/her when ordering. The message shall contain the products selected by him/her and the amount he/she to be paid by him/her.
(12)The message sent by the recipient via email for a completed order / call placed by the Provider to the telephone given by the User shall be deemed confirmation of the order made and the concluded contract of purchase and sale of goods.
(13) The recipient may receive additional email notifications in case of any change of the order status in the E-store system.
(14) The goods ordered by the User shall be delivered within 10 working days, unless described otherwise for the selected products, upon confirmation of the order made by the Provider and upon receiving the payment from the User in the Provider’s bank account with one of the following payment methods chosen: Via bank transfer, Via PayPal.
Art. 14.The Provider shall not responsible for any uncompleted orders in case the User has provided/given incorrect, incomplete and/or inaccurate data, including delivery address.
Art. 15The User agrees that the Provider has the right to accept advance payment for the contracts of the sale and purchase of goods and their delivery, as concluded with the User.

VI. Withdrawal from the contract of sale and purchase

Art. 16. (1) The User shall have the right, without owing any compensation or penalty and without stating any reason, to withdraw from the contract of sale and purchase concluded through the E-store within a term of 14 days as of the date of the acceptance of the goods by the User or by a third party specified by the User.
(2) The User may also exercise his/her right under paragraph 1 via the standard form for exercising the right of withdrawal according to Annex No 6 to Art. 47, paragraph 1, item 8 of the Consumer Protection Act, which may be found at here.
Art. 17. (1) If the User has exercised his/her right of withdrawal under the preceding Article, the Provider should reimburse the User for all amounts received by it, within a term of not later than 14 days as of the date of its notification of refusal.
(2) The Provider shall not reimburse any additional costs for delivery of goods, if the User has explicitly selected a method of delivery of the goods other than the cheapest type of standard delivery offered by the Provider.
(3) The User should send or hand over the commodity in question to the Provider within a term of not later than 14 days as of the date of its notification to the Provider of his/her withdrawal from the contract of sale and purchase of the said commodity, as the same shall bear all expenses for returning the commodity to the Provider.
Art. 18. Upon failure to fulfill the conditions for the User’s withdrawal from the contract of sale and purchase and/or for return of the goods ordered, the Provider reserves its right to refuse acceptance of the commodity returned and not to refund the amount paid by the User, respectively.

VII. Intellectual property rights

Art. 19. (1) The entire information published on the E-store, including but not limited to: texts, photos, audio and video materials, shall be the Provider’s intellectual property or shall be used by it on legal grounds, and as such shall be subject to protection by applicable legislation on intellectual property protection, including but not limited to the protection of copyright and related rights.
(2)The Provider shall reserve all the rights referred to in the preceding paragraph.
(3)The use of the information specified in paragraph 1 of the present Article, including but not limited to: copying, modification, reproduction, without the consent and permission of the Provider or the respective holder of intellectual property rights, except in the cases expressly stipulated by law, shall be prohibited and shall constitute violation of the Provider’s intellectual property rights on of the rights of their respective holder of other than the Provider.
Art. 20.The E-store may contain product names and brands, services or persons that represent or may represent trademarks property to the Provider or third parties. The access to the E-store, including anything contained in the present General Terms and Conditions or the remaining content of the E-store should not be understood and/or construed as and shall not constitute the granting of any license or right to use any such trademark without the prior written consent of the Provider or the relevant third party – owner of the respective subject matter of intellectual property.

VIII. Other provisions

Art. 21.The Provider falls within the scope of the following Consumer Alternative Dispute Resolution Authority(ies): Commission for Consumer Protection and Commission for Protection of Competition.
Art. 22. (1)The information and materials available on the E-store (including but not limited to: articles, images, messages, etc.) are of an informative, general and abstract nature and do not represent or should not be deemed or interpreted as an advice, guidelines and/or a consultation provided by the Provider to any of the E-store Users.
(2)The Provider shall be responsible neither for the correctness, reliability, accuracy and/or topicality of the information and materials available on and/or through the E-store, on any occasion whatsoever, nor for their applicability to a specific factual situation.
(3)The Provider shall be bear property and/or non-property liability neither for the content of the E-store, nor for any damages sustained by any User and/or a third party as regards the use of the E-store and/or the information and materials available to it, including their application to a specific situation (for example: undertaking by a User of specific actions based on information posted on the E-store).
Art. 23.The eventual invalidity of any of the provisions of the General Terms and Conditions shall not result in the invalidity of the contract as a whole.
Art. 24.The present General Terms and Conditions shall enter into force for all Users as of 17.09.2021.
Art. 25.The Provider may amend these General Terms and Conditions at any time, as any change in the General Terms and Conditions shall enter into force as regards the Users without the need for explicit notification of the latter.
Art. 26.By using (including but not limited to: viewing, clicking on links, entering information, etc.) the E-store and the information contained in it, the User expresses his/her unconditional consent to the General Terms and Conditions and all subsequent changes to them, as well as that he/she is bound by them and shall abide by them.